Customer Service & Info

Permissions & Terms of Usage

Continental’s materials are consumable and supplemental by design and are therefore protected under the current copyright law, including the TEACH Act and the fair use doctrine of the Copyright Act. No part of Continental’s print or digital materials may be reproduced, distributed, or transmitted, in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of the publisher. All rights reserved. © The Continental Press, Inc.

Terms of Usage for Continental eBooks/Digital Content

1. Usage rights, third-party access, duplication, printing, storage
   Unless otherwise specified, digital content, including eBooks, are licensed, not sold. The user is granted nonexclusive, nontransferable license(s) for use of the eBook/digital content and all related files. The user is not authorized to grant access to the eBook/digital content, in whole or in part, to any unlicensed third party, in particular, to sublicense, to transfer, to distribute, to transmit, to timeshare, or to rent out the eBook/digital content. Making the eBook/digital content available on the Internet or other networks, reselling the eBooks/digital content, distributing or transmitting via other electronic means, and/or any use for commercial purposes is not permitted. Making copies or printouts and storing a backup copy of the eBook/digital content on another device is not permitted. Inclusion of the eBook/digital content, in whole or in part, in a user’s own print or online publication is not permitted. Copying, distributing, or transmitting of eBook/digital content is not permitted. Continental Press’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements. The above conditions also apply to any audio, video, or other files that accompany the eBook/digital content.
2. Content alteration, third-party rights
   The user may create and save bookmarks, highlights, notes, and assessment data as provided by the functionality of the program. The user is not authorized to create derivative works based on the contents of the eBook/digital content, nor to use these contents in any way that would infringe the copyrights in this material. Any proprietary or copyright notices, disclaimers, digital watermarks, trademarks, onscreen notices, labels, or other marks must not be removed or suppressed from the eBook/digital content in any way.
3. Registration, access details
   The user is provided with login credentials upon registration with Continental eBooks. Access to the licensed eBooks/digital content is via the customer account. Registration is via email (username) and password. Registration is only possible when all mandatory fields are completed truthfully. The password must be kept secure by the user. It must not be passed on to third parties. If a user becomes aware of anything that indicates that a third party may have acquired access to his or her password or may actually be using it, the user must change the password immediately or request the publisher to do so.
4. Accessibility
   The publisher makes no warranties as to continuous unlimited access to the licensed eBooks/digital content. Disruptions or service failures cannot be ruled out. The publisher reserves the right to alter, expand, limit, or discontinue the environment in which eBooks/digital content are made available and to remove data at any time and without further notice. The publisher accepts no liability for data losses.
5. Misuse
   The publisher reserves the right to investigate occurrences of suspected unauthorized use or other contract violations and to take appropriate actions, in particular to deny the purchaser further access to the licensed eBooks/digital content, either in full or in part, temporarily or, in case of major violations, permanently.

See the full Privacy Policy for eBooks/digital content.

Contact
The Continental Press, Inc.
520 East Bainbridge Street
Elizabethtown, PA 17022
USA

800.233.0759
ebooksupport@continentalpress.com

Digital Products

For individual eBooks, student sets with eBooks, and other digital orders, a handling/set up fee of 4% of the digital order (minimum charge of $4.00) will be applied during checkout. Once logged in and registered, digital products are nonrefundable.

Tech Compatibility and SSO
eBooks/digital licenses offer 24/7 access and are compatible on all devices, including iPad iOS 13+. ClassLink and Clever single sign-on (SSO) is available for eBook/digital license orders 50+. Google Classroom SSO is available for eBook/digital license orders 25+. A $500 integration fee may apply for third-party support. Contact us to inquire about SSO for your learning management system (LMS).

Terms for One-Year eBook/Digital Licenses
Purchased eBooks/digital licenses are valid for one year from activation date. Free eBooks in student sets are valid for one year from purchase date of student sets. See Permissions & Terms of Usage above.

If You Ordered eBooks/Digital Licenses and Need to Set Up Your Account
Please select from the forms below so we can set up your eBook/digital license account. Only customers who purchased eBooks/digital licenses need to complete a form.

• If you ordered New York Next Generation whiteboard eBooks, please fill out this set-up form.
• If you ordered any other eBooks/digital licenses, please fill out this set-up form.

Shipping & Returns

Expedited Shipping
If your shipment requires expedited shipping, please contact our Customer Service Department at 800.233.0759.

Contiguous United States (48 states) Shipments
Materials will be shipped via U.S. mail, UPS, or FedEx Ground. East coast orders should arrive within 3–5 business days. West coast orders should arrive within 7–10 business days. Orders up to $75.00 receive an $8.95 shipping charge. Orders over $75.00 receive a 12% shipping charge.

Alaska, Hawaii, Offshore U.S. Territories, and International Shipments
Materials will be shipped by most efficient method. Charges will be 40% of cost of material (minimum shipping charge of $45). Some destinations may have higher rates. You will be contacted if the shipping cost charged through the website is not sufficient for delivery. Continental will ship to the address provided by the customer and is not liable for shipments held in customs.

Returns for Digital and Printed Products
Once logged in and registered, digital products are nonrefundable. Printed/physical materials may be returned for credit or refund within 30 days of receipt. All merchandise returned for proper credit must be in saleable condition.  If you have received items that you are not satisfied with, please call our Customer Service Department at 800.233.0759 to initiate a credit or refund. All returns must be shipped, with transportation charges paid (no C.O.D.s), to:

Continental
520 East Bainbridge Street
Elizabethtown, PA 17022

*NOTE: Stamped materials cannot be returned since they are no longer in saleable condition.

Payment & Sales Tax

Ways to Order from Continental

• Website: https://www.continentalpress.com/
• Call: 800.233.0759
• Fax: 888.834.1303
• Mail: Continental, 520 East Bainbridge Street, Elizabethtown, PA 17022

Pricing 
Prices are subject to change without notice.

Payment
Our website accepts purchase orders and credit cards. School orders require a purchase order number. Accepted credit cards include Visa, MasterCard, American Express, and Discover. These payment methods also apply to offline orders, as well as check and money order made payable to Continental Press. Please click here to access our order form for more details.

If your credit card was declined, it could be for one of the following reasons:

• Your account had insufficient funds.
• The credit card company processing your card has determined that there have been too many transactions on your account to process the order. You will need to contact your credit card or bank.
• The information you provided does not pass our billing address verification check. When we process credit card transactions, we match the billing address of the card to what the customer entered as part of our fraud protection policy. If the addresses do not match, the order is declined.

Sales Tax
Sales tax applies to CA, HI, NC, and WA, and home addresses in AR, DC, FL, IL, IN, MD, NY, OH, PA, and TN. Please note that the website applies sales tax to all orders in these states. If you are tax exempt, we will refund the charge on your order.

Order Form
Please click here to access our order form in a PDF format.

Sole Source Letter
Please click here to access our sole source letter in a PDF format.

Quote Request

To request a quote for Continental products, please provide the following information to edcsr@continentalpress.com or through our contact page.

• Billing name and address
• Shipping name and address
• Items and quantities

ADA Compliance Policy

Continental Press is committed to ensuring that our website is accessible to visitors with disabilities. All the pages on our website meet W3C WAI’s Web Content Accessibility Guidelines 2.1, Level AA conformance. This policy applies to all new, updated, and existing web content on https://www.continentalpress.com. Please report any issues to jbaker@continentalpress.com.