DIGITAL PRODUCT ORDERS
Continental offers a variety of digital products, including online assessments and eBooks. A handling/set up fee of 4% of the digital order (minimum charge of $4.00) is added. Please note that the website automatically adds a “shipping and handling” fee, which applies to physical products and does not apply to digital products. We are addressing this issue and apologize for any inconvenience. After you order digital products online, a Customer Service Representative will adjust the cost of your order to correctly reflect the handling/set up fee.
After you order digital products on our website, a Customer Service Representative will email you with your account set-up information. Emails are sent on business days and usually within 24 hours of ordering.
Please let us know if you have any questions
SHIPPING AND HANDLING
Please refer to Digital Product Orders above
If your shipment requires expedited shipping, please contact our Customer Service Department at 800.233.0759.
Contiguous United States (48 states)
Materials will be shipped via U.S. mail, UPS, or FedEx Ground. East coast orders should arrive within 3–5 business days. West coast orders should arrive within 7–10 business days. Orders up to $75.00 receive a $8.95 shipping charge. Orders over $75.00 receive a 12% shipping charge.
Alaska, Hawaii, offshore U.S. territories, and International
Materials will be shipped by most efficient method. Charges will be 40% of cost of material (minimum shipping charge of $45). Some destinations may have higher rates. You will be contacted if the shipping cost charged through the website is not sufficient for delivery.
Payment can be made with Visa, MasterCard, American Express, or Discover. School orders require a purchase order number.
If your credit card was declined, it could be for one of the following reasons:
- Your account had insufficient funds.
- The credit card company processing your card has determined that there have been too many transactions on your account to process the order. You will need to contact your credit card or bank.
- The information you provided does not pass our billing address verification check. When we process credit card transactions, we match the billing address of the card to what the customer entered as part of our fraud protection policy. If the addresses do not match, the order is declined.
Sales tax applies to CA, HI, NC, and WA, and home addresses in AR, FL, IN, NY, OH, and PA.
RETURNS & REFUNDS
Materials may be returned for credit or refund within 30 days of receipt. All merchandise returned for proper credit must be in saleable condition. Digital products are nonrefundable. If you have received items that you are not satisfied with, please call our Customer Service Department at 800.233.0759 to initiate a credit or refund. All returns must be shipped, with transportation charges paid (no C.O.D.s), to:
520 East Bainbridge Street
Elizabethtown, PA 17022
*NOTE: Stamped materials cannot be returned since they are no longer in saleable condition.
Please click here to access our order form in a PDF format.
SOLE SOURCE LETTER
Please click here to access our sole source letter in a PDF format.
For each visitor to our website, our web server automatically recognizes a visitor’s IP address, browser type, and access date and time. Any information provided to us via forms is also stored. The information we collect is:
- used for internal review.
- used to contact users in the future through email marketing.
- used to improve the content of our website.
- used to set up customer accounts for subsequent visits and orders.
- used to customize the content and/or layout of our page for individual visitors.
- never shared with other organizations for commercial purposes.
We do not collect sensitive info (race, political/religious affiliation, health info) unless required by law. We control all the data on our website and all user data is stored in our database indefinitely. However, we only utilize data that has been collected within the last five years.
The Continental website uses a technology called "cookies." A cookie is a tiny element of data that our website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our website where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our website, these cookies:
- may let us know who you are.
- are necessary to access your account information (stored on our computers) in order to deliver products and personalized services.
- will provide us and our service providers with information that we will use to personalize our website in accordance with your preferences.
Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our website, you will limit the functionality we can provide when you visit our website.
Our website may include links to the websites of our business partners, vendors and advertisers. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent.
User Registration Data
In order to use this website, visitors and/or members are not required to complete our registration form. However, in order to purchase our products, users must provide unique identifiers (username, password, etc.). The unique identifiers are only gathered to contact the user about services on our site in which he/she has expressed interest. Giving additional information helps provide a more personalized experience on our site, but is not required. We never sell or give away any of this information.
Order Checkout Data
We require information from the user during our online checkout process. A user must provide contact information (such as name, e-mail, and shipping address) and possibly financial information (such as credit card number, expiration date). If we have trouble processing an order, we use the information to contact the user. This information is used:
- for shipping and billing purposes.
- to fill customers' orders.
We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site.
Email Marketing Data
We publish an e-newsletter, but we never sell or share our subscribers' email addresses. Abandon cart and order confirmation emails are also automated using user data. These transactional emails are the only cases in which we may transfer personal identification internationally. All the personal data used is customer provided.
From time to time, we may conduct online surveys, but we will never sell or share our subscribers' email address or personal information that we obtain from those surveys. We will only publish testimonials in cases in which we have author consent.
User Access Requests
If you wish to know whether we hold any of your personal information, you can email firstname.lastname@example.org. You have the right to access the personal information we have about you and correct, amend, or request that we delete the information at any time. We will respond to your access request within a reasonable amount of time. In order to confirm your identity, we may require additional information from you.
Notification Of Changes
We are committed to resolving disputes within 24–48 hours. If a problem arises, users may contact us by e-mail, phone, or fax. Please use the contact information below to contact us.