DIGITAL PRODUCTS AND EBOOK ORDERS
For national orders of BrightFish Reading (excluding New York City), a handling charge will be applied to your order at checkout. After your order is placed, a Customer Service Rep will contact you with your account set-up information.
eBook orders are accepted on our website. One of our Customer Services Representatives will contact you after your order is processed. If you ordered a 1-Year Student License or eBook License, you will receive your account set-up information via email. Please let us know if you have any questions
SHIPPING AND HANDLING
If your shipment requires expedited shipping, please contact our Customer Service Department at 800.233.0759.
Contiguous United States (48 states)
Materials will be shipped via U.S. mail, UPS, or FedEx Ground. East coast orders should arrive within 3–5 business days. West coast orders should arrive within 7–10 business days. Orders up to $75.00 receive a $8.95 shipping charge. Orders over $75.00 receive a 12% shipping charge.
The Continental website does not accept Canadian orders. We apologize for any inconvenience and encourage you to contact our Canadian distributor, Artel, to place your order. With them, you will receive a lower shipping rate than the US-based home office could provide. Feel free to build a shopping cart on our website and submit it to Artel as your product order.
Burnaby, BC V5H 2G2
Phone: 604.435.4949 or 800.665.9255
Alaska, Hawaii, offshore U.S. territories, and International
Materials will be shipped by most efficient method. Charges will be 40% of cost of material (minimum shipping charge of $45). Some destinations may have higher rates. You will be contacted if the shipping cost charged through the website is not sufficient for delivery.
Payment can be made with Visa, MasterCard, American Express, or Discover. School orders require a purchase order number.
Sales tax applies to CA, HI, NC, and WA, and home addresses in AR, FL, IN, NY, OH, and PA.
RETURNS & REFUNDS
Materials may be returned for credit or refund within 30 days of receipt. All merchandise returned for proper credit must be in saleable condition. Seat licenses for online products are nonrefundable. If you have received items that you are not satisfied with, please call our Customer Service Department at 800.233.0759 to initiate a credit or refund. All returns must be shipped, with transportation charges paid (no C.O.D.s), to:
520 East Bainbridge Street
Elizabethtown, PA 17022
*NOTE: Stamped materials cannot be returned since they are no longer in saleable condition.
Please click here to access our order form in a PDF format.
SOLE SOURCE LETTER
Please click here to access our sole source letter in a PDF format.
We know that your privacy is very important to you. That's why protecting any personal information, such as your name, address, e-mail address or phone number that you provide to us is of the utmost importance to Continental. As a result, we have prepared this Privacy and Security Statement to let you know about the manner in which we collect, use, disclose and otherwise manage the personal information you entrust to us.
INFORMATION COLLECTION AND USE
For each visitor to our website, our web server automatically recognizes the visitor's domain name and e-mail address. The information we collect is:
- used for internal review and then discarded.
- used to improve the content of our website.
- used to set up profiles for subsequent visits.
- used to customize the content and/or layout of our page for individual visitors.
- never shared with other organizations for commercial purposes.
The Continental website uses a technology called "cookies." A cookie is a tiny element of data that our website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on our website where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with our website, these cookies (1) may let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our service providers with information that we will use to personalize our website in accordance with your preferences. Cookies are also required to optimize your shopping experience in that they allow you to add multiple items to your shopping basket before checking out. You may set your web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our website, you will limit the functionality we can provide when you visit our website.
Our website may include links to the websites of our business partners, vendors and advertisers. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent.
In order to use this website, visitors and/or members are not required to complete our registration form.
During registration a user must give certain contact information, but we never sell or give away this information. It is only gathered to contact the user about services on our site in which he/she has expressed interest. It is optional for the user to provide unique identifiers (username, password, etc.). Giving additional information helps provide a more personalized experience on our site, but is not required.
Registration is not required to enter our site.
We require information from the user on our order form. A user must provide contact information (such as name, e-mail, and shipping address) and possibly financial information (such as credit card number, expiration date). If we have trouble processing an order, we use the information to contact the user. This information is used:
- for shipping and billing purposes.
- to fill customers' orders.
We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site.
We publish a newsletter, but we never sell or share our subscribers' email addresses.
From time to time, we may conduct online surveys, but we will never sell or share our subscribers' email address or personal information that we obtain from those surveys.
Notification Of Changes
We are committed to resolving disputes within 24–48 hours. If a problem arises, users may contact us by e-mail, phone, or fax. Please use the contact information below to contact us.