| My Account | Home
 
 
 
 
 
 
 
 
Home > Customer Care
General Info & FAQ

At Continental Press, we believe in customer satisfaction. Some of your questions may be answered below. Please feel free to contact us if you have any further questions or need more information.

If you would like to speak with someone directly, please call us toll-free Monday – Friday, 8 a.m.-5 p.m. Eastern Time and a customer service representative will assist you.

Continental Press
520 East Bainbridge St.
Elizabethtown, PA 17022
Toll-Free Phone: 800.233.0759
Toll-Free Fax: 888.834.1303

If you'd like to receive a free printed catalog of our full line of products, please click here.

FAQWhat is the Quick Cart?
A: You may already know the ISBN number of the product you wish to order from our catalog, a newsletter, promotion or previous experience. If so, you can use our Quick Cart feature and enter the ISBN number you want to order in the field provided. Once you choose the “go” button, your product will instantly appear in your cart. If you’d like to order more of that product, simply change your quantity and select “Update Subtotal”.

If you want to order more than one product, please click on the "Add Multiple Items" link. Enter the ISBN numbers and quantities you need in the appropriate fields.

For your convenience, our Quick Cart and "Add Multiple Items" ordering tools appear at the top of every page and will calculate your totals for you.

What if the Quick Cart doesn't produce results?
A: The Quick Cart is able to search for ISBNs using a few different ISBN formats. The formats listed below are the most easily accepted and should yield the best results.

If you're looking for an individual book or set, the ISBN number you are entering should have only six characters, including the hyphen (XXXX-X).

If you're looking for a teacher's guide, the ISBN number you are entering should have only seven characters and begin with the letter "K", including the hyphen (KXXXX-X).

Make sure that the hyphen is before the last digit in the ISBN number.

If you've tried these tips and you’re still having problems with your search, please contact us.

How long will it take to receive my order?
A: Our standard shipping method is UPS or FedEx Ground. East Coast orders should arrive within 3–5 business days. West Coast orders should arrive within 7–10 business days. If your shipment requires expedited shipping, please contact our Customer Service Department at 800.233.0759.

How can I download a printable order form?
A: Please click here to access our order form in PDF format.

How do I load my saved shopping cart?
A: The "My Account" button appears on every page. To load your saved shopping cart at any time just click on the “My Account” button at the top of the page and log in with your username and password. Your saved contents will be automatically added to your current shopping cart when you log in

I’m having some trouble viewing the website. What can I do?
A: To get the most visually pleasing experience, please use a monitor resolution of 1024 x 768 or greater.

If the Continental Press website does not display properly, we recommend that you upgrade your browser to its latest version for optimal viewing and improved security. It's quick, free and easy to update your browser and virtually all websites you visit will be best viewed with the latest browser versions.

Recommended browsers

Macintosh

Windows PC

What if I find a broken link?
A: Please report any broken links in our site through our contact form.

How do I view the “Interior Samples”?
A: The "Interior Samples" found throughout the website are PDF files that are meant to be viewed in Adobe Reader. This plug-in is available for free at Adobe’s website.

I can’t view the banners or product browser on the home page. What can I do?
A: The Continental Press website uses Flash to provide an interactive and engaging experience in shopping on our website. Please download the latest flash plug-in, which is available for free at the Adobe website

 
Sales Rep Log-In
User:
Pass:
Forgot Password?
Company Customer Care Continental Press  
Careers/Authors
Conferences
Find a Sales Rep
Links
Privacy & Security
Shipping Policy
Returns & Refunds
520 East Bainbridge Street
Elizabethtown, PA 17022
Phone: 800.233.0759 | Contact
Fax: 888.834.1303
 
All Materials Guaranteed For 30 Days © 2008